TURTLES & TORTOISES INC :: Terms and Conditions

Terms and Conditions

Please read the terms and conditions below. Failure to read the terms, whether intentional or otherwise will not under any circumstances be a reason to consider the said terms void or altered. When making a purchase, you are agreeing to all of the terms and conditions set forth. Prices are subject to change without notice.

All turtles and tortoises sold under 4 inches are for export, educational, research, exhibition or zoological purposes only. They are not sold as pets.

Live arrival is guaranteed unless caused by carrier delays or mishandling. All animals are shipped in insulated boxes containing heat packs or cool packs, if necessary, to appropriately fit the welfare of the reptile in transit. Temperatures must be between 45F and 90F during entire transit.

Any problems must be reported within four hours of flight arrival (when the plane lands) or common carrier delivery. All air freight shipments must be picked up within one hour of flight arrival. If a problem occurs, please allow us the chance to rectify the situation first. You must report in detail the exact problem with your order via email and phone within the allotted time. Proof of DOA will be required with a time and date stamp photo or picture with newspaper and date visible. Either will be accepted as proof. The problem animal, whether dead or alive, must be returned promptly on request. Any deviation from these terms will render the guarantee null and void.

Please be aware of your local, state, and country wildlife laws and regulations prior to your order. We will NOT knowingly send a shipment in violation of any local, state or country regulations.

Stock is not considered sold until payment is received and are generally shipped within 48 hours or less, on receipt of payment. No sales to minors.

All animals are sold in apparent good health and outwardly look healthy. This refers to conditions that are clearly visible to the eye at the time the animal is packed for shipping.

We are not responsible if any animal purchased from us bites, stings, injure, maim, etc any individual.


We accept Visa, MasterCard. American Express, Discover, PayPal, Western Union and Money orders (Only U.S. postal money orders are accepted). Refunds will be credited on the next order.

All orders must be paid in full, before shipment. Orders paid for on Sunday through Thursday will be sent the following day as long as temperatures allow or otherwise specified by you.

All animals left in our care for 30 days or more without a signed written contract from us will be considered abandoned and no refund of any type will be issued.

Boarding fees will apply to all animals left in our care for more than two weeks. No exceptions, unless stated in a signed written contract from us.

Additional terms may apply. We withhold the right to change our terms at any time.

When sending an order by mail or PayPal please include the following:

1. Complete name
2. Address
3. Phone number
4. Email address
5. Quantity and names of species being ordered.

Please PRINT clearly details of your order to ensure timely delivery and mail to the following address:

Turtles and Tortoises
P.O. Box 526
Kathleen, FL. 33849
(727) 534-3004

Due to the nature of this business, all sales and orders are final with no exceptions.